Shipping policy

Shipping Policy – Butaa Bagh

At Butaa Bagh, we take utmost care in preparing and packaging your order before dispatch. Please review the shipping policy below to understand how delivery, timelines, and responsibilities are handled.

Dispatch & Packaging

All orders are carefully packed and quality-checked before being handed over to our fulfillment or delivery partners. Once dispatched, the responsibility for delivery lies with the assigned delivery partner.

Delivery Responsibility

  • The condition of the package at the time of delivery is the sole responsibility of the fulfillment or delivery partner.

  • Butaa Bagh does not have operational oversight over the delivery process once the package has been handed over to the delivery partner.

Delivery Timelines

  • Delivery timelines are entirely based on the commitments and service levels of the delivery partner.

  • Any delays caused due to logistics, weather conditions, regional constraints, or operational issues are outside the control of Butaa Bagh.

Shipping Charges

  • Shipping costs may be included in the product price or added separately at checkout, depending on the product and delivery location.

  • In certain cases, additional delivery charges may be applicable due to:

    • Product size or volume

    • Fragile handling requirements

    • Delivery location or region

    • Unforeseen logistical circumstances

Any applicable fragile handling or special delivery charges will be clearly displayed at checkout wherever possible.

Additional Charges & Adjustments

  • In the event of any processing or pricing error, Butaa Bagh reserves the right to reach out to the customer to collect additional shipping or fulfillment charges, if applicable.

  • Orders requiring special handling or increased fulfillment costs due to size, weight, or volume may attract additional charges.

Serviceable & Non-Serviceable Locations

  • Certain regions may not be directly serviced by Butaa Bagh.

  • Customers may request delivery to such locations, and we will be happy to fulfill the order once the applicable delivery charges are communicated and payment is completed.

Lost Shipments

  • In the event that a package is lost by the delivery partner, Butaa Bagh will initiate and await a formal resolution and clarification from the delivery partner.

  • Replacement will be considered only after the delivery partner confirms the package is not recoverable.

  • Once confirmed, Butaa Bagh will offer a replacement product, which may be:

    • The same product (subject to availability), or

    • A similar product of comparable value, finalized in consultation with the customer.

Final Notes

  • Shipping policies may vary on a product-to-product basis.

  • All decisions related to shipping, charges, and replacements will be made in good faith and in alignment with operational feasibility.

For any shipping-related queries, please contact us at support@butaabagh.com